Refund Policy

We want you to be happy with BioCCEA. If you are not satisfied with your purchase, you can request a refund within 30 days of your order date. This policy explains how refunds work and how to request one.

1. Payment processor

Subscription payments are processed securely by Stripe. Stripe handles the payment transaction, subscription management and billing on our behalf.

2. Refund period

We offer a 30-day money-back guarantee on your first paid subscription. If you are not satisfied for any reason, you can request a full refund within 30 days of your first payment.

This 30-day refund is limited to one refund per account. After the first 30 days, subscription fees are non-refundable for the current billing period, unless required by law.

3. How to request a refund

Email us at hello@bioccea.app with your order reference and the email address used at checkout. We will process the refund through Stripe on your behalf.

Refunds are usually processed within 5–10 business days and will appear on the original payment method.

4. Cancellations

You can cancel your subscription at any time from your billing portal. After you cancel, you will keep Pro access until the end of the current billing period. At the end of the period, your subscription will not renew and you will move to the free plan.

Canceling a subscription does not automatically refund the current billing period. If you want a refund for a recent payment, follow the steps above.

5. Trials

If you sign up for a trial, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will convert to a paid plan and the first payment will be taken. You can still request a refund under the 30-day guarantee after the trial converts.

6. Exceptions

Refunds are not available where the service has been substantially used in bad faith, or where the refund request is made outside the 30-day window. We reserve the right to refuse refund requests that appear to abuse this policy, but we will always handle them fairly.

7. Contact us

If you have any questions about refunds, billing, or your subscription, please email us at hello@bioccea.app. We aim to respond within 48 hours.